Sendlenk acceptable use policy

1. What is forbidden

• Cold outreach: emailing people who did not ask to receive your emails, including in B2B.
• Purchased, rented, traded, shared or scraped lists, whatever their source.
• Spam in any form, and any email that misleads about its sender, subject or content.
• Illegal content, phishing, malware, links to such content, and impersonating a brand or a person.
• Getting around our controls: opening several accounts to avoid a suspension, hiding the sender, sending from a domain you do not own.

2. Consent

• You only email people who explicitly agreed to receive your emails.
• For marketing emails and newsletters, sign-up uses double opt-in: the person confirms their address before receiving anything.
• When you import contacts, you confirm that each contact gave consent, and you must be able to prove it on request.

3. Unsubscribing

• Every marketing email contains a visible unsubscribe link and a one-click unsubscribe link in its headers.
• An unsubscribe takes effect immediately and permanently. You never re-import an unsubscribed address.

4. Thresholds and sanctions

• Sendlenk tracks bounces and complaints for each account at all times. Bouncing and complaining addresses are removed from your sends automatically.
• An account's sending is paused automatically when its bounce rate reaches 4 % or its complaint rate reaches 0.1 %.
• In case of abuse or breach of this policy, we may suspend or terminate the account without notice and without refunding the current period.

5. Report abuse

Write to abuse@sendlenk.com, attaching the email you received if possible. We handle every report.